The Boss Casino — Privacy Policy

1. Who we are

The Boss Casino is an online casino service operated under our licence number GLH-914F5CE894B7D512. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thebosscasinoau.com, create an account, or play our games.

2. What information we collect

Depending on how you interact with The Boss Casino, we may collect the following categories of information:

• Account information: name, date of birth, email address, phone number (if provided), country/region, and account preferences.

• Identity and verification details: information needed to verify your eligibility, such as government-issued ID details, and proof of address where applicable.

• Payment and transaction information: payment method details, transaction records, billing information, and history of deposits and withdrawals.

• Game and activity data: game sessions, wagering activity, session logs, device identifiers, game outcomes relevant to account integrity, and analytics data.

• Technical data: IP address, device type, browser type, operating system, pages viewed, timestamps, and error logs.

• Communication data: records of support requests, email correspondence, and feedback you submit.

• Marketing preferences: information about whether you opt in to receive promotional communications and your interaction with them.

3. How we use your information

We use personal information to run The Boss Casino and provide a safe, reliable service. Our purposes include:

• Account administration and identity verification, including compliance with eligibility requirements.

• Processing payments in AUD, managing deposits and withdrawals, and handling billing-related issues.

• Operating, maintaining, and improving games and features, including measuring performance and troubleshooting.

• Fair play, security, and fraud prevention, such as detecting bonus abuse, suspicious betting patterns, and account takeovers.

• Customer support, including responding to questions and resolving disputes.

• Analytics and service improvement, including understanding how visitors use the website and which features perform best.

• Marketing and promotions, where permitted, based on your preferences and engagement.

4. Legal bases for processing

Where required, we process personal data based on applicable legal grounds such as performing contractual steps for account setup, processing necessary to provide the services, our legitimate interests in maintaining security and improving service quality, and compliance with legal or regulatory obligations.

5. Cookies and similar technologies

We use cookies and similar technologies (such as local storage and session tracking) to make our website work properly and to enhance your experience. Cookies may be placed by us or by trusted third parties.

Common uses include:

• Essential cookies: required for login, security, and core website functions.

• Analytics cookies: help us understand site usage and improve performance.

• Preference cookies: remember choices such as language and marketing preferences.

• Advertising-related cookies: may support marketing measurement where allowed.

You can manage cookies through your browser settings. If you disable certain cookies, some features of The Boss Casino may not function as intended.

6. How we share information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: companies that help us operate the platform, process payments, deliver communications, provide analytics, or support customer service. These providers must protect personal data and use it only for the services they perform for us.

• Payment processors and fraud prevention partners: to process deposits and withdrawals, manage chargebacks, and reduce fraudulent activity.

• Compliance and legal responses: where disclosure is required to comply with laws, respond to lawful requests, or protect the rights, safety, and security of The Boss Casino and its users.

• Game integrity and security: sharing may occur with security monitoring and risk management systems used to detect abuse.

7. International data transfers

Because our service is delivered online, data may be processed in locations outside your country of residence. When this happens, we apply safeguards designed to protect personal information and maintain an appropriate level of security, including contractual controls with service providers where applicable.

8. Data security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. These measures may include encryption in transit, access controls, monitoring, and secure development practices.

No method of transmission or storage is completely secure. Therefore, while we work to protect your data, we cannot guarantee absolute security.

9. Data retention

We retain personal information only for as long as necessary to provide The Boss Casino, meet legal and operational obligations, resolve disputes, and enforce our agreements.

Retention periods vary based on the type of data, such as:

• Account and transaction records may be kept for operational and compliance needs.

• Security and fraud prevention data may be retained to maintain account integrity and investigate suspicious activity.

• Support communications may be retained to ensure effective customer service and dispute handling.

10. Player rights and choices

Depending on applicable law, you may have rights regarding your personal data, including:

• Access to the personal information we hold about you.

• Correction of inaccurate or incomplete information.

• Deletion of personal information in certain circumstances.

• Objection to or restriction of specific processing activities.

• Withdrawal of marketing consent where you have provided it.

To make a request, contact our support team using the details in Section 14. We may need to verify your identity before fulfilling certain requests.

11. Children’s privacy

The Boss Casino is intended for adults who meet the eligibility and age requirements set out in our Terms of Use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-party links

Our website may include links to third-party sites. These sites operate independently and have their own privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on thebosscasinoau.com with the effective date shown on the page.

14. How to contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact The Boss Casino using the support details provided on the Website. Include your account email address (if applicable) and a description of your request so we can assist promptly.